Privacy Policy
This policy summarizes how Business Desk handles account, business, customer communication, and billing information.
Information We Process
We process account details, business profile settings, team access records, conversations, leads, knowledge base content, usage records, and billing identifiers needed to operate the service.
Service Providers
The platform uses third-party service providers for hosting, authentication, payments, messaging, voice calls, AI responses, storage, and deployment. These providers process data needed to operate the service.
Customer Data
Customer conversation data belongs to the business account that collected it. Access is restricted by organization membership and owner-level administrative controls.
Retention
Operational data is retained while needed to provide the service, support customers, meet legal obligations, and maintain audit records. Admin audit log retention is configurable by owners.